# STEPHANIE ONUCHUKWU - Virtual Assistant
Source: https://hello.cv/stephanieonuchukwu
Lagos

## Links
- Phone
- LinkedIn | https://www.linkedin.com/in/stephanieonuchukwu
- Email

## About
Proactive and tech-savvy Virtual Assistant with proven experience in optimizing administrative operations, enhancing task accuracy by 30%, and boosting response efficiency by 40%. Adept at leveraging tools like ClickUp, Notion, Asana, and Trello to ensure seamless calendar management, organized inboxes, and structured daily workflows. Committed to providing reliable support that empowers busy professionals and businesses to focus on high-value initiatives.

## Work
### Administrative Virtual Assistant Intern | Vsavvy Academy
Currently optimizing administrative operations and enhancing productivity for multiple teams as an Administrative Virtual Assistant Intern.
- Streamlined email inbox management using labels, filters, and priority sorting, reducing missed messages by 40% and significantly increasing retrieval speed.
- Coordinated complex scheduling and managed weekly calendars for multiple teams, cutting down scheduling conflicts by 30% and ensuring efficient time utilization.
- Leveraged Notion, Trello, and ClickUp to meticulously track tasks, update project milestones, and ensure timely follow-up on outstanding actions.
- Conducted structured research for administrative tasks, organizing findings and producing clear briefs to facilitate faster, informed decision-making for leadership.
### Customer Support Specialist | ipNX Nigeria Limited
Provided high-volume customer support, resolving inquiries and maintaining records to ensure high satisfaction and operational efficiency.
- Managed high-volume inbound calls, emails, and chat inquiries daily, consistently achieving an average 90% customer satisfaction rating through effective issue resolution.
- Streamlined inquiry routing and follow-up protocols, reducing repeated customer complaints by 25% by directing issues to specialized teams and logging detailed tickets.
- Maintained meticulous records of customer interactions across RingCentral and 3CX, ensuring data accuracy and transparency for reporting and compliance.
- Supported operational efficiency by maintaining spreadsheets, preparing daily logs, and assisting team leads with task tracking, contributing to structured and organized operations.

## Volunteer
### Volunteer | Nigerian Red Cross
Assisted with task coordination, documentation, and supported various community programs for the Nigerian Red Cross.

## Education
### University of Nigeria | Biochemistry
Second Class Upper Division

## Languages
- English

## Certificates
### Virtual Assistant Training
ALX
### Virtual Assistant Training
Vsavvy Academy

## Skills
### Administrative Support
- Calendar & Appointment Scheduling
- Phone & Email Handling
- Document & File Management
- Report Preparation
- Agenda Drafting
- Inbox Management
- Customer Support
- Online Research
- Data Entry
### Productivity Tools
- Google Workspace
- Spreadsheets
- ClickUp
- Notion
- Asana
- Trello
- RingCentral
- 3CX
### Communication & Organization
- Strong Written & Verbal Communication
- Excellent Time Management
- Organization & Prioritization
- Proactive Problem-Solving
- Attention to Detail
- Workflow Support
- Follow-up Tracking
- Remote Collaboration
- Streamlining Workflows

## Interests
### Professional Development
- Streamlining Workflows
- Tech Tools for Productivity
- Customer Support
- Experience Improvement

## Source
Read this profile on Hello.cv: https://hello.cv/stephanieonuchukwu
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