STEPHANIE ONUCHUKWU

Streamlined email inbox management using labels, filters, and priority sorting, reducing missed messages by 40% and significantly increasing retrieval speed.

Coordinated complex scheduling and managed weekly calendars for multiple teams, cutting down scheduling conflicts by 30% and ensuring efficient time utilization.

Leveraged Notion, Trello, and ClickUp to meticulously track tasks, update project milestones, and ensure timely follow-up on outstanding actions.

Conducted structured research for administrative tasks, organizing findings and producing clear briefs to facilitate faster, informed decision-making for leadership.

Managed high-volume inbound calls, emails, and chat inquiries daily, consistently achieving an average 90% customer satisfaction rating through effective issue resolution.

Streamlined inquiry routing and follow-up protocols, reducing repeated customer complaints by 25% by directing issues to specialized teams and logging detailed tickets.

Maintained meticulous records of customer interactions across RingCentral and 3CX, ensuring data accuracy and transparency for reporting and compliance.

Supported operational efficiency by maintaining spreadsheets, preparing daily logs, and assisting team leads with task tracking, contributing to structured and organized operations.